Frequently Asked Questions

How do I book a car with Route Facile?

Book and confirm your car online, or book through WhatsApp. You choose your dates, pick-up point and vehicle, and the amount payable for those dates is shown in full before you confirm. Your rental is confirmed once Route Facile sends you the written confirmation with the agreed details.

Which documents should I prepare for the rental?

Prepare a valid driving licence and the identity document requested for your booking, such as a passport or Moroccan CIN. Check your written confirmation for the exact driver and document requirements before pickup.

How and when do I pay?

The amount payable for the dates you selected is displayed in full before you confirm the booking. The payment method, currency and timing that apply to your rental are then restated in your booking confirmation, so you can review them before accepting.

Does Route Facile require a deposit?

No. Route Facile takes no deposit and no security cheque, neither to book nor at vehicle handover. This does not remove the renter's responsibilities under the rental agreement.

What insurance applies to my rental?

Every Route Facile rental includes comprehensive insurance, together with unlimited mileage and a free second driver. The insurance terms that apply to your rental are set out in your written confirmation and rental agreement.

Can the car be delivered to an airport, hotel, or address?

Yes. Delivery and collection are free in all Moroccan cities and at all Moroccan airports, including delivery to your hotel or address. Your written confirmation states the meeting place and time and the return procedure.

Which car will I receive?

Vehicle and category availability can change. Use the vehicle or category identified in your written confirmation as the confirmed rental option, and contact Route Facile before pickup if you need clarification.

How do I change or cancel a booking?

Contact Route Facile as soon as possible. The amendment and cancellation terms that apply are the terms in your written booking confirmation or rental agreement, so review them before requesting a change.